Return / Refund Policy
Due to the custom nature of all of our products, StickerTitans does not accept returns under any circumstances, except for cases where the fault is manufacturing defect made by StickerTitans team, in which you have 4 business days within receipt of the item in question to send us an email to email@example.com. Please send us an email so that we can have documentation of when you have initiated a return/refund request. Once we receive your request, we will reply within 1 business day.
What is our reasoning behind this?
It costs money to return products back to us, and in 99% of cases, the returned items go directly into the trash bin. We promise our customers the highest quality products, and this means that signs are made when ordered. We do not keep returned items in stock to resell to other customers. We wouldn't do that to you; we certainly wouldn't do that to others.
However, we want to ensure that you are completely satisfied with your purchase experience, customer service, and the final item.
Instead of accepting returns, we offer various levels of refunds or replacements to meet your expectation.
General Refund Policy
We strive to provide industry leading turn-around times on all of our products. We aim to ship out ordered and paid goods within 48 hours of payment receipt and/or proof approval. Of course, this period is dependent on the quantity ordered. However, we will be fair in letting you know when it will be processed and shipped.
If you have changed your mind and wish to cancel the purchase, we offer different levels of refunds depending on when the cancel request was made.
If the cancel request was made:
- before the required/ requested proof was sent* - we will offer a 100% refund
- after the proof was sent but before it was approved - we will offer a 75% refund
- after proof was sent and approved by you but before the actual item is created - we will offer a 75% refund
- after the product has gone into production - we will offer a 40% refund
- after the products have shipped - we cannot offer any refund
We will refund your particular amount back to your credit card or PayPal account that was used to make the purchase within 5 business days of your cancellation request.
On any of our items that are custom-made to your specifications, the only refund or replacements that we offer is if there is a mistake on our end. We will request that you send us a photograph of the received item and we will compare it to the proof that was approved.
If there was not a proof sent and approved by you, we will take a look at the text that was sent to us and see if there are any discrepancies.
If the item is a standard item with no customization, we will ask you to send us an image of the received item and we will compare it to the actual product image. If there are any discrepancies, we will offer a full refund or send out a replacement.
Design Center DIY Orders
If you purchase through our Do-It-Yourself Online Design Center, please note that we will ship out items exactly as they are designed by you. Any typographical errors must be checked by you before submitting the order, as we will not be responsible for spell checking your design.
If, for any reason, you are unsatisfied with your shopping experience, please send us a message at firstname.lastname@example.org.